FAQ
New to VJC? Questions about how things work? Take a look below at some of our frequently asked questions, or fill out the form at the end to have your query answered directly.
Thank you for supporting The Vintage Jewellery Co.!
Frequently asked questions
Who is The Vintage Jewellery Co?
The Vintage Jewellery Co., is a small team of vintage lovers who want to help save as many gorgeous jewels from the melting bowl as possible!
We firmly believe in giving new life to old jewels- reinvigorating their beauty with a strong polish, repairs where needed and a final bath before they find their next home.
Each of these jewels has been hand picked by us for their beauty, their uniqueness, and for their history.
How does this work?
The Vintage Jewellery Co. releases curated collections of vintage jewels twice a month. Keep an eye on our socials and website to be the first to know when a new collection releases, or sign up to our newsletter to ensure you never miss a drop!
Each drop will only be available for a short time. Anything that doesn't sell within the 2 week period will be remelted and reused.
These pieces are all one-of-a-kind, solid gold. Once they're gone, they're gone! So be sure not to miss out on your dream piece.
Purchases can be made via Instagram, Facebook, or our Website.
Please reach out with any other questions.
Where is The Vintage Jewellery Co. based?
We are a small business based in Melbourne, Australia! We source our jewels from around Victoria, bringing you vintage beauty from across the state.
We can ship nationwide- if you're an international customer, please reach out for more shipping information and we will see what we can do!
Are any purchases final sale?
We want you to feel happy and confident with your purchases, therefore we offer a 30 day return period, if the piece doesn't match up with our description or photographs.
Unfortunately, we can't offer returns on change of mind at this stage, and thank you for your understanding.
When will I get my order?
We will work to get your order out as soon as possible! Because all of our jewels are released at once, it can take some time to get through everyone's order.
But rest assured we are working as fast as we can and aim to have every order processed in 3-4 business days.
Can I resize my ring?
If you know your ring size and would like to have one of our pieces adjusted to fit, we can certainly arrange that!
There is a small charge passed on from our jeweller, depending on the carat of gold and how many sizes it needs to change.
Alternatively, if you have a trusted jeweller in your local area, you can take your ring to them once it is has arrived.