Frequently asked questions
Who is The Vintage Jewellery Co?
The Vintage Jewellery Co., is a small team of vintage lovers who want to help save as many gorgeous jewels from the melting pot as possible!
We firmly believe in giving new life to old jewels- reinvigorating their beauty with any needed repairs, a new polish, and a final bath before they find their next home.
Each of these jewels has been hand picked by us for their beauty, their uniqueness, and for their history.
How does this work?
The Vintage Jewellery Co. releases curated collections of vintage jewels every month.
Keep an eye on our socials and website to be the first to know when a new collection releases, or sign up to our newsletter to receive early access to every drop!
Anything that doesn't find a new home within 60 days, will be remelted and reused.
These pieces are all one-of-a-kind, solid gold. Once they're gone, they're gone! So be sure not to miss out on your dream piece.
Purchases can be made via our Website.
Where is The Vintage Jewellery Co. based?
We are a small business based in Melbourne, Australia!
Currently, we are online only- but watch this space! As an exciting new adventure is on the horizon.
Do you offer returns?
We want you to feel happy and confident with your purchases!
Every vintage piece has its own story. As pre-loved jewellery, each item may show signs of wear that reflect its age and previous life.
Before reaching you, every piece is carefully inspected by our jeweller. While we ensure each item is ready to be enjoyed, vintage jewellery is not new, and age-related wear is to be expected.
If you feel that your item does not match the photos and description, please contact us to arrange a solution.
When will I get my order?
We will work to get your order out as soon as possible! Because all of our jewels are released at once, it can take some time to get through everyone's order.
We are a small team, but rest assured we are working as fast as we can, and aim to have every order processed in 3-5 business days.
Can you resize my ring?
We would recommend waiting until you have your ring, and having it sized in person by your local jeweller. However, if you are confident in your ring size, then we can arrange to have it adjusted before it is sent to you.
Take a look at our sizing page to find your perfect fit.
*Please note, that different jewellers may use different sizing tools, and therefore sizing measurements or conversions may vary slightly from store to store.
More questions?
Please click here to fill out a contact form, and we will get back to you as soon as we can.
Alternatively, send us a Direct Message on Facebook or Instagram.