Frequently asked questions
Who is The Vintage Jewellery Co?
The Vintage Jewellery Co., is a small team of vintage lovers who want to help save as many gorgeous jewels from the melting pot as possible!
We firmly believe in giving new life to old jewels- reinvigorating their beauty with any needed repairs, a new polish, and a final bath before they find their next home.
Each of these jewels has been hand picked by us for their beauty, their uniqueness, and for their history.
Where is The Vintage Jewellery Co. based?
We are a small business based in Melbourne, Australia!
Currently, we are online only- but watch this space! As an exciting new adventure is on the horizon.
When will I get my order?
We will work to get your order out as soon as possible! Because all of our jewels are released at once, it can take some time to get through everyone's order.
We are a small team, but rest assured we are working as fast as we can, and aim to have every order processed in 3-5 business days.
Can you resize my ring?
We would recommend waiting until you have your ring, and having it sized in person by your local jeweller. However, if you are confident in your ring size, then we can arrange to have it adjusted before it is sent to you.
Take a look at our sizing page to find your perfect fit.
*Please note, that different jewellers may use different sizing tools, and therefore sizing measurements or conversions may vary slightly from store to store.
Returns Policy?
We want you to feel happy and confident with your purchases!
Every vintage piece has its own story. As pre-loved jewellery, each item may show signs of wear that reflect its age and previous life.
Before reaching you, every piece is carefully inspected by our jeweller. While we ensure each item is ready to be enjoyed, vintage jewellery is not new, and age-related wear is to be expected.
If you feel that your item does not match the photos and description, please contact us to arrange a solution.
READ MORE HERE
Warranty
We provide a three-month warranty against faults arising from reasonable wear and normal use.
If an issue occurs within three months of purchase, please contact us before arranging any repairs yourself.
We will arrange for the piece to be assessed by our jeweller to determine the likely cause of the issue and the most appropriate solution.
Where the issue is determined to be a fault covered by our warranty, we will cover the reasonable cost of repair.
If the piece cannot reasonably be repaired, we will work with you to provide an appropriate alternative with you.
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How does your Lay-by work?
We’re pleased to offer layby on selected pieces, allowing you to secure something you love and pay for it over time.
As all VJC pieces are one-of-a-kind, your piece will be reserved exclusively for you once your first payment has been made.
In a nutshell:
Pieces under $3000, you are able to put 50% deposit, with the 50% balance automatically changed 2 weeks later prior to shipping.
For pieces over $3,000, we can arrange a payment plan that works for you, with payments made at fortnightly intervals. An invoice will be sent to you for each instalment, which will need to be paid manually.
READ MORE HERE
More questions?
Please click here to fill out a contact form, and we will get back to you as soon as we can.
Alternatively, send us a Direct Message on Facebook or Instagram.